Privacy Policy
The following policy outlines the privacy practices of Flex & Align in relation to personal information.
Privacy
Flex & Align respects the privacy of all clients. This Privacy Policy explains how we collect, use, disclose, store and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to all personal and health information provided to Flex & Align by our clients.
Personal Information Collection
Personal information is information that identifies you or could reasonably identify you. To provide you with high-quality physiotherapy and allied health services, we may collect personal and health information including:
Your name, date of birth, address, email address and phone number;
Emergency contact details;
Medicare, private health insurance and payment information;
Medical history, current health conditions, medications, referrals, imaging reports and other relevant clinical information;
Information obtained during consultations, assessments and treatment sessions.
This information enables our practitioners to accurately assess your condition, develop appropriate treatment plans, and provide ongoing care and rehabilitation services.
Use and Disclosure of Personal Information
We collect and use your personal information primarily to provide healthcare services and manage your treatment. This includes:
Assessing and diagnosing your condition;
Planning and delivering treatment;
Monitoring your progress and ongoing rehabilitation;
Managing appointments and billing;
Communicating with you regarding your care.
Your personal information will only be disclosed where necessary for your treatment, where you have provided consent, or where disclosure is otherwise required or authorised by law.
Consent and Confidentiality
Flex & Align is committed to handling your personal information responsibly, securely and confidentially. You are not legally required to provide us with your personal information; however, if sufficient information is not provided, we may be unable to offer appropriate assessment or treatment.
Access to Your Personal Information
You may request access to your personal information at any time. You may also request that we update or correct any inaccurate or incomplete information we hold about you.
Requests for access or correction should be made in writing or by contacting our clinic. We will respond within a reasonable timeframe and in accordance with applicable privacy laws. If we are unable to provide access to certain information, we will explain the reasons as required by law.
We are required to retain health records for the period prescribed by applicable legislation.
Contact Us
Flex & Align
Ground Floor / 171 Alison Rd
Randwick NSW 2031
Phone: 0407 121 554
Email: flexandalign@gmail.com
Complaints
If you have any concerns about how Flex & Align has handled your personal information, please contact us so that we can attempt to resolve the issue promptly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Website: https://www.oaic.gov.au